Purpose:

The purpose of this qualification is to prepare a learner to operate as a Bank Teller. A Bank Teller accurately processes customer deposits and encashments (physically and using electronic devices), cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions. They count money physically and electronically. They also minimize risk for bank and client by conducting all transactions according to appropriate banking procedures and by remaining vigilant about any suspicious behavior. They know how to respond in cases of robberies and emergencies. They all do everything possible to ensure customer satisfaction.

A qualified learner will be able to:

Accept and process deposits and encashments.

Minimise risk for client and bank.

Achieve customer satisfaction.